I SAW AN INSPIRING VIDEO about a young man
with Down Syndrome who worked as a bagger in a supermarket.
In
addition to enjoying connecting with customers, Michael wanted
to contribute to their day. So he wrote down his favorite inspiring
quotations, had them photocopied, and each day he slipped a
different quote in each customer's bag as they were checking
out.
After a while the supermarket manager noticed that the line
for checkout at Michael's station was three times the
length of the other lines. The manager dispatched more clerks
to equalize the lines, but the customers in Michael's
line refused to move. They wanted their daily quote. (Some of
them came into the store daily just to get it.)
In a world that is become increasingly dehumanized, people are
craving connection. As technology has reduced most business
interactions to digital blips, the human contact element is
becoming more crucial. I predict that the businesses that offer
humanity as well as technology will be on the leading edge of
service and success. For example, I recently phoned a computer
business to order a part. I was greeted by a typical "all
of our agents are busy" message, but then this message
took a (welcome) left turn. A pleasant voice added, "So
why not take a deep breath and relax, and we'll be with
you shortly." I was delighted to hear this human note
in a highly technical arena. I, for one, will phone that company
again.
The
most powerful spirituality is to bring light to the world right
where you stand. My friends Sylvan and Suzie Schwab direct the
East Maui Animal Refuge, a sanctuary for injured and unwanted
animals. The refuge houses about 600 critters: cats, dogs, deer,
geese, pigs, birds, and you name it. The Schwabs and their volunteer
staff are up before dawn and work until dusk feeding, medicating,
bandaging, and loving their honored animal guests. When a local
magazine interviewed Sylvan, the reporter concluded that Sylvan
was something of a saint, and told him that he would surely
go to heaven when he dies. Sylvan's response: "I don't need
to wait until I die to go to heaven. I am already there."
I used to venerate yogis and saints who sat on mountaintops
and meditate for world peace. I still do. But now I also venerate
those who transform the world from within it. If you are searching
for the pot of gold at the end of the rainbow, look again -
you may be sitting in it.
I have been doing a new and deeper work with my coaching clients,
based on looking within for the stuff that you are chasing without.
For example, I was working with a woman who requested guidance
to help her manifest her dream home. When I invited her to tell
me about it, she drew this picture: "It's on a high
hill surrounded by tall trees, with a broad ocean view."
"Great,"
I affirmed. "Now please tell me what is the primary feeling
that the house gives you?"
"Security," she answered. "Having that house
would help me feel secure."
"And the trees?"
"Trees represent growth and expansion to me."
"What is the feeling of being on a hill?"
"Perspective"
"And what does seeing the ocean tap you into?"
"Depth," she answered resolutely.
"So it's not the house on the hill you are seeking,
but security, growth, perspective, and depth."
"Maybe so."
"And if you could feel all those good things without having
the house, would you still need the house?"
"Maybe not."
I was not trying to talk my client out of her dream house; indeed
I would be thrilled to know that she manifested it. I just wanted
to point out to her that while she seems to be on an outer journey
to collect these goodies, she is really on an inner journey.
I told her that if she could get the feelings of security, growth,
perspective, and depth right where she stands, two things would
likely happen: (1) she would feel fabulous; and (2) the house
on the hill would likely come quickly and effortlessly. That's
the power of claiming your good rather than struggling for it.
You
cannot personally transform the entire world. But you can transform
your portion of it. Connect with yourself, spirit, and others
right where you stand, and the rest will take care of itself.
Then people will be lined up for your station, and the quotes
you drop into their bags will be made not of paper, but gold.
